Privacy Policy

1. Introduction

At VFS Global Docswallet - Digital Locker, we're committed to protect and respect your privacy.

This Privacy Notice explains how Tharakan Web Innovations Pvt. Ltd ("Docswallet," "we," or "us") part of the VFS Global group handles your personal data (also known as personal information in certain jurisdictions).

This Privacy Notice does not intent to conflict with applicable local privacy laws. In case there is a conflict, the applicable local privacy laws will prevail.

We may change this Privacy Notice (also known as Privacy Policy in certain jurisdictions) from time to time. We will always make the latest Privacy Notice available to you via this page. Any changes to this Privacy Notice will apply to you and your data immediately.

With respect to the services provided by Docswallet, this Privacy Notice describes:

•   Who are we (Docswallet)?

•   Services provided by Docswallet.

•   Data Controller.

•   How do we collect your personal data?

•   The lawful basis for processing your personal data.

•   How is your personal data used?

•   How long do we hold your data?

•   Who do we share your personal data with?

•   Transferring your personal data offshore.

•   Your rights.

•   How Docswallet protects your personal data.

•   Technology.

•   Our contact details and how to ask questions or make a privacy-related complaint.

•   The date this Privacy Policy was last updated.

2. Who are we? (Docswallet)

Docswallet aims to create an inclusive exchange network for certified documents, enabling users and organisations, especially educational institutions, banks, citizens, governments, and chambers of commerce, to request, authenticate, store, and share digitally certified documents at a click of a button.

Docswallet enables users to get digitally certified copies of documents from official sources, in a highly secure manner using blockchain technology, allowing them to store, organise and easily access these documents in a digital locker, till they are required for submission to entities who require these documents.

3. Services provided by Docswallet.

Docswallet offers a range of services to its customers who wish to procure this directly from Docswallet. Please note that our services availability may vary from country to country. The services are completely independent of any other visa/ permit, travel document or application procedure requested through VFS Global group and might be purchased as per your needs.

The services offered by Docswallet are purely optional/ discretionary services, which are offered by Docswallet to the customer, directly available under a contract between Docswallet and the customer.

Availing of this service does not affect or guarantee the decision or processing time of your certificationdocument in any manner.

4. Data Controller

Docswallet is responsible for processing the personal data you provide when creating an account with us in connection with the services provided by us.

5. How do we collect your personal data?

When you contact our customer support center or when you provide these details in a web form on our websites or request any of Docswallet' s services, Docswallet collects and processes the personal data provided by you in order to deliver the service requested. Such information may consist of the following:

If you are a student, when creating your account with Docswallet, we will require the following information:

•  First Name.

•  Last Name.

•  Email address.

If you are an educational institution, bank, governmental body, or a chamber of commerce (hereinafter an “Institution”), when creating your account with us, Docswallet will require certain KYC (Know Your Customer) information. This may include certain personal data of your personnel in charge of issuing the certificate required. This may include the following information of your designated personnel:

•  First and last Name.

•  ID

•  Photograph

•  Designation.

•  Official Email ID

•  Official Mobile Number

•  Official Landline Number

•  Official Address, City / State/ Country / Pin code.

•  Address Proof /ID Proof / Photo Proof

•  Aadhaar Card, Passport or Driving License.

•  Designation Proof.

Please note that it is not mandatory to provide your personal data for the requested services. However, without providing the required personal data, we may not be able to deliver these services.

Our services are not designed for, or intentionally targeted at children. When we process data from children, we will require parental or guardian consent.

6. Lawful basis for processing your personal data.

If the data protection law in your country of residence allows, Docswallet will use the lawful basis of “performance of a contract.” What this means in plain terms is that when you purchase a service from Docswallet, you enter into a contract with us to deliver that service. We could not deliver that service without using some personal data from you, by entering into that contract implies you have given your permission for us to process that personal data.

If the applicable data protection law in your country of residence does not have the lawful basis of “performance of a contract,” then Docswallet will ask for your consent for the processing of your personal data for one or more specific purposes.

7. How is your personal data used?

Docswallet will use your personal data in order to provide services to you, including the following:

•  To get digitally certified copies of documents from Institutions' sources;

•  With your prior permission, to send you information that you have requested and that may be of interest to you

8. How long do we hold your data?

We retain and hold your personal data in order to be able to perform a requested service. This information is retained by Docswallet 8 (eight) years after the collection of your personal data.

9. Who do we share your personal data with?
     a. Suppliers and partners

We may share or disclose your contact information with our suppliers and partners where it is necessary for the processing of your requests or to deliver the service that you have requested.

We only use suppliers and partners that have sufficient privacy and data protection measures in place.

     b. Sell your data to third parties.

We do not sell your personal data to third parties.

10. Transferring your personal data offshore

We store your personal data in our data center located in India.

The sharing of your personal data with certain recipients may imply transfers of your data out of the country. We pay particular attention to the protection of your personal data. Thus, where such transfers take place, we first implement appropriate legal instruments to safeguards the cross-border and processes of your personal data.

11. Your rights

Under many data protection laws, you have rights with regard to how your personal data is handled. These privacy rights vary from country to country; however, in Docswallet, we enable you, subject to all relevant laws, to exercise a full range of data protection rights depending on the applicable jurisdiction. It includes, among others:

•   The right to be informed how your personal data is being used.

•   The right of access and a copy of your personal data.

•   The right to rectification if your personal data is incorrect.

•   The right to erasure your personal data (where the law permits this).

•   The right to restrict the processing of your personal data.

•   The right to data portability.

•   The right to object to how your personal data is used.

•   Rights in relation to automated decision making and profiling.

•   Registering a concern about data privacy.

•   Requesting a copy of your personal data, correcting inaccurate personal data, and deletion of personal data.

You can exercise your rights by contacting Docswallet at:


a. Accessing your information: Authentication

In order to protect your privacy and to authenticate that the request is genuinely from you and not from anyone else masquerading as you, we might request some additional details of your last interaction with Docswallet, some details that nobody else would know about.

This is to ensure that it is really you who is making the request and not someone else. We will only request enough information to enable us to identify you properly.

12. How Docswallet protects your personal data?

We are committed to protecting all personal data that we hold about you. When you give us personal data, we take steps to ensure that it is safeguarded and held securely. Any sensitive information is encrypted and protected.

On our websites, when you are on a secure page, a lock icon will appear in the address bar of most web browsers. This means the transfer of information from your browser to our web servers is encrypted to keep it safe.

Please bear in mind that emails may be transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. As a result, please do not include personal data in an email when you communicate with us. If you do, you do so at your own risk.

13. Technology

a. Use of cookies

Like many other websites, the Docswallet website use Cookies. 'Cookies' are small pieces of information sent by an organization to your browser and stored on your device. We use them is to help collect statistical information about your browsing actions and patterns. Other uses are to set your preferred language and tell your browser what pages you have already visited so that you can use the "Back" function. Cookies help us to improve our websites and deliver a more personalized service.

We provide the choice for you to accept or refuse the use of cookies when you visit our websites, and you can change the cookie settings at any time.

Please note that disabling cookies may result in a loss of functionality when using our website. For more detailed information about how Docswallet uses cookies, please see our cookies disclosure notice.


b. Links to other websites

Our websites may contain links to other websites run by other organizations. This Privacy Notice applies only to this website, so we encourage you to read the relevant Privacy Notices on the other websites you visit.

Please note that if you link from our website to another website, or if you follow a link to arrive at our website, we cannot be responsible for the content or practices of those third-party websites. We recommend that you check the Privacy Notices and statements of that third-party website.

We always perform a check of other websites before publishing a link to it.

14. Questions, complaints, and contact details.

We are committed to protecting your privacy. If you wish to contact us or if you have any questions or wish to lodge a complaint about our privacy practices or the way we have handled your personal data, including if you believe that there has been a possible breach of any relevant privacy principles, you may contact us at:

Information relating to data protection and privacy practices:
by completing and submitting our SAR form (Privacy Request Form) or by contacting

For any complaint, please include details about your complaint. On receipt of a complaint, we will endeavour to carry out any necessary investigations in a timely manner. We will respond to all complaints within a reasonable time, or such earlier time as required by law.

15. Latest Update

This Privacy Policy was last updated on 26 January 2023.