Frequently Asked
Questions

9 questions
1Who uses DOCSWALLET?

DOCSWALLET is used by anyone wanting the benefits of secure online documents. Users fall into 3 categories:

  • People wanting to store their personal documents online in a safe and secure place (just like you).
  • Issuing institutions such as universities and governments wanting to provide their clients with a digital format of their documents for personal use.
  • Receiving institutions such as Visa Offices, employment agencies and academicals institutions who prefer to receive your documents in digital format.
2Will my digital files be accepted when sent from DOCSWALLET?

Yes! Hundreds of people around the world are using DOCSWALLET on a daily basis to submit their documents online. Try us, and should you receive any hesitation, let us know and we'll educate them on this new service.

3Is there any space limit to my account?

No

4How much does DOCSWALLET Cost?

Storing your docs in your DOCSWALLET account is free. Service charges verifying/emailing your documents are on a case by case basis, depending on the agreement we reach with each institution (university, passport office etc.). Even then, it's far cheaper and safer than mailing your docs the old way.

5Can I close my account?

Sure. Let us know in writing and we will close your account and delete all files.

6What is a VERIFIED DOCUMENT?

Verified documents are your docs that have been approved by the issuing party such as a true copy of your passport, verified by your government's Passport Office, or school transcript, verified by your University. Once approved by DOCSWALLET, such 3rd party institutions will be able to securely deposit your verified documents directly into your DOCSWALLET account. A verified document will include a 'digital seal' added to the bottom of the document as shown in the following image.

Example of the digital seal at the bottom of a verified document
7What about DOCSWALLET for my mobile?

Good question, coming soon ;-)

8I want to bring DOCSWALLET to my country, who should I talk to?

We're looking to grow our ever expanding global network. Contact us at support@docswallet.com

9If you still have any doubt?

Contact us at support@docswallet.com